FAQ

1. How can I contact with you?

On the start page click on Contact.

info@brickfielder.co.uk
BRICKFIELDER LIMITED
Company No. 7997624
36 Redbridge Lane East, Ilford, Essex, IG4 5ES, United Kingdom

2. Do I need to create an account with Brickfielder?

It is not necessary to create an account in order to shop with us. Creating an account allows you to store addresses in order to save time in the future.

3. Why do you need my email address to process my order? And what is it used for?

It’s important to us that we keep you up-to-date regarding the order process and informed of any transactions/orders that you make on www.brickfielder.co.uk. In order to do this, we need an email address. We never pass on your email address to any third party so your security is guaranteed.

4. What payment methods do you accept on www.brickfielder.co.uk?

We accept the following credit cards types: Visa Card and Master Card.

You can use Paypal.

5. I would like to return a damaged, faulty or incorrect item, how do I do this?

If a given item bought fromthe online shop, does not comply with the quality standards of Brickfielder, please first write an email to  . This refers also to items bought at reduced prices from our website. We will answer you as soon as possible. Change of items is possible only if the item has been bought from  www.brickfielder.co.uk online shop.

6. Can I return something that was not ordered from the www.brickfielder.co.uk online shop?

Please understand that we are only able to accept items purchased from our www.brickfielder.co.uk online shop.

7. What happens if a product is not available in the required size/colour?

Send your query by email to info@brickfielder.co.uk

8. I have returned an item, now how do I get my money back?

Reimbursement is usually completed between 3 and 5 days after receiving and conducting the quality check of your returned package. Paying by credit card: The value of the returned merchandise will be credited to your credit card account.

9. What is the time limit a buyer has to return an item?

Every registered user has the right within 14 days from the transaction for the purchase made to return the item bought by him/her.
Remember that it is only possible for us to accept items that are returned in their original state. The merchandise may not show signs of wear. The same conditions apply to reduced price items. Please keep the package delivery note for the item.

10. Can I exchange an item?

Exchanging products is not possible. Please enter a new order on the www.brickfielder.co.uk online shop and cancel the order you want to exchange